Frequently Asked Questions
Everything you need to know about shopping with Velvet by Graham & Spencer.
What is your shipping policy?
We offer standard, expedited, and next-day shipping options. Orders over $200 qualify for free standard shipping within the continental United States.
How do I return or exchange an item?
You may return unworn, unwashed items with tags attached within 30 days of purchase. Use our online returns portal to generate a prepaid shipping label.
Where are Velvet by Graham & Spencer clothes made?
We take pride in our manufacturing process, with many of our core jersey collections being meticulously crafted in the USA at our Los Angeles facilities.
How do I care for my luxury fabrics?
To maintain the quality of our signature soft fabrics, we recommend machine washing on a gentle cycle with cold water and laying flat to dry, or professional dry cleaning for delicate silks and cashmeres.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installments through Afterpay.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location.